Shipping & Returns
Shipping
Our shipping policy is simple and straightforward: we are pleased to offer free shipping on all orders over $100. If your order is below $100, a flat $7.99 shipping charge will be applied regardless of your shipping location.
Orders placed before 3pm (CT) Monday - Friday, are usually on their way to you the same day. Orders placed after 3pm (CT) will be shipped the next business day. Our warehouse is closed during major US holidays so any orders placed during those periods will be shipped the next business day. We have partnered with DHL & FedEx to ensure your SmoothSkin is in good hands.
Once your order leaves our warehouse you can expect it to be delivered typically within 7 days. You will receive an email from us when your order ships which includes tracking information.
At SmoothSkin we are committed to not only providing high-quality hair removal products but also ensuring a hassle-free shopping experience. Please note we only ship within the USA and do not offer international delivery.
Returns Policy
Customers are responsible for return shipping.
SmoothSkin devices (excluding devices purchased under “Final Sale” offers) can be returned within 30 days of delivery. If your device arrived damaged or you received the wrong product, please contact us.
If you received your product damaged during shipping, please save the damaged box and product(s).
We are only able to initiate returns and refunds for products purchased directly from smoothskin.com and with the original box. If purchased from another retailer, please contact them directly for information on their return policy. Shipping is not included in refunds.
Please retain your proof of purchase and the original packaging, as it is required for all returns and refunds.
To initiate a return, please complete the following steps.
1. Contact our Customer Service team at help@smoothskin.com and provide the following information in your email. Our team will respond within 2 business days.
- Order number
- First and last name
- Shipping address
- Product to be returned
- Reason for returning
- Serial number of your device. This can be found on the power supply, beaneath the QR code.
If returning your device due to a fault, everything must be returned; the device, plugs, manual, box, - failure to do this will delay the testing and replacement process of your return.
2. Package the item(s) to be returned in the original SmoothSkin packaging. Return shipping is the responsibility of the customer. SmoothSkin is not responsible for any lost or stolen shipments. We recommend that you retain your tracking information.
Please allow two to three weeks for processing returns and exchanges. Returns after the Holiday Season may require longer processing times.
3. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we reserve the right to claim the cost of any deterioration from you. This also pertains to if you do not return all of the items that came with the device to be returned - this includes power supplies, adapters, and any free gifts.