User Agreement: You must read and agree to these Terms before ordering any products from our Website. By placing your order, you agree to be bound by the following Terms and Conditions:
Terms & Conditions: By ordering today I am authorizing the credit card / payment type I provide to be charged. By clicking to order I confirm that I have read and agree to the Privacy Policy and full Terms and Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me.
Guarantee: We stand behind the products we manufacture and guarantee that they are brand new, authentic, and in original packaging.
Returns / Refunds / 100 Day Money Back Guarantee: All SmoothSkin devices (Pure Mini, Pure Fit, Pure Mini Lite, Pure Adapt, Bare Plus, DuoLux LED Face Mask & DuoLux LED Eye Patches) purchased directly via SmoothSkin.com come with a 100-day, money-back guarantee. If you are not happy with your SmoothSkin device, please contact us at help@smoothskin.com where we will be happy to process your return – no questions asked. Please note that to receive a full refund we require the product to be returned in full working condition without any physical damage and in its original box / packaging.
Manufacturer’s Warranty
SmoothSkin offers a 2-year warranty against manufacturer faults on all devices. This begins on the date you purchased your device.
Please note that the battery used in the DuoLux LED Face Mask is subject to a 12 month warranty, which begins on the date you purchased your device. If the battery becomes faulty during this time period, please email help@smoothskin.com to report the issue.
To claim against the warranty, you will need to show proof of purchase within 2 years. To start a claim, email help@smoothskin.com. If your claim is approved, we will send you a replacement device, free of charge.
If you need to make a claim but have lost your proof of purchase, the retailer is unknown or the product was purchased from an unregistered seller (for example an online auction site) the warranty period is considered to have started three months after the date of manufacturing, which is established from the serial number on the device and is at SmoothSkin’s discretion. Proof of serial number must be provided as a photograph before any claim is progressed.